(FAQ)

1. About Our Products

 

Q: Are the pre-owned devices you sell under warranty? A: Yes, all pre-owned devices at Valra Store undergo a thorough inspection by our specialized team and come with a 3-month warranty covering any manufacturing defects.

Q: What is the condition of your pre-owned devices? A: We believe in full transparency. For each device, we provide a detailed description of its condition, including any scratches or signs of use, so you are fully aware of what you are purchasing. You can find these details in the product description.

Q: Are the photos on the website of the actual devices? A: Yes, all product photos on our website are of the actual device that will be shipped to you.

Q: Do the pre-owned devices work efficiently? A: Absolutely. All pre-owned devices we sell have been tested to ensure that all their main functions (processor, memory, screen, keyboard) are working perfectly.

 

2. About Orders & Shipping

 

Q: What payment methods do you accept? A: We accept payments via [cash on delivery (COD)"].

Q: Is shipping free? A: Yes, shipping is free for all Laptops and Tablets within the UAE. For accessories, a shipping fee of [20 AED] will be applied.

Q: How long does delivery take? A: Orders typically take 2-5 business days to be delivered anywhere in the UAE.

 

3. About Returns & Warranty

 

Q: How can I return a product? A: You can return a product within 7 days of receipt. Please contact our support team through the Contact Us page on our website to initiate a return request.

Q: What does the warranty cover? A: The warranty covers manufacturing defects. It does not cover damage resulting from misuse, such as drops or liquid exposure.