Shipping, Returns, and Warranty Policy

1. Shipping Policy

• Shipping Areas: We ship to all locations within the United Arab Emirates.

• Shipping Fees:

  • Free shipping is offered for all Laptops and Tablets within the UAE.

  • For Accessories orders, a shipping fee of ["20 AED"] will be applied.

• Delivery Time: Orders are typically delivered within ["2-5 business days"] from the order confirmation date.

2. Returns & Exchange Policy

• Return Period: You can return or exchange a product within 7 days from the date of receipt.

• Conditions for Returns:

  • The product must be in the same condition as received (without any damage or misuse).

  • All original accessories and packaging must be included.

• Procedure:

  • To initiate a return or exchange, please contact our support team through the Contact Us page on our store.

  • We will review your request and provide you with the necessary steps to complete the return process.

  • After we receive and inspect the product, we will process your refund or exchange.

3. Warranty Policy

• Warranty Period: All pre-owned devices sold at Valra Store come with a 3-month warranty from the date of purchase.

• Coverage: The warranty covers any manufacturing defects or performance issues not resulting from customer misuse.

• Exclusions:

  • The warranty does not cover damages from drops, liquids, or any physical damage.

  • Any modifications or repairs performed by the customer or an unauthorized party will void the warranty.

  • Battery performance in pre-owned devices may vary and is not covered by the warranty.

• Procedure:

  • In case of a warranty claim, please contact our support team through the Contact Us page on our website with your order number and a description of the issue.

  • We will assess the problem and provide you with the steps to send the device to us for inspection and repair.