Shipping Policy
Shipping Areas: We ship to all locations within the United Arab Emirates.
Shipping Fees:Free shipping is offered for all Laptops and Tablets within the UAE. For Accessories orders, a shipping fee of ["20 AED"] will be applied.
Delivery Time: Orders are typically delivered within ["2-3 business days"] from the order confirmation date.
2. Returns & Exchange Policy
Return Period: You can return or exchange a product within 7 days from the date of receipt.
Conditions for Returns:The product must be in the same condition as received (without any damage or misuse).All original accessories and packaging must be included.
Procedure:To initiate a return or exchange, please contact our support team through the Contact Us page on our store.We will review your request and provide you with the necessary steps to complete the return process.After we receive and inspect the product, we will process your refund or exchange.
3. Warranty Policy
Warranty Period: All pre-owned devices sold at Valra Store come with a 3-month warranty from the date of purchase.
Coverage: The warranty covers any manufacturing defects or performance issues not resulting from customer misuse.
Exclusions:The warranty does not cover damages from drops, liquids, or any physical damage.Any modifications or repairs performed by the customer or an unauthorized party will void the warranty.Battery performance in pre-owned devices may vary and is not covered by the warranty.
Procedure:In case of a warranty claim, please contact our support team through the Contact Us page on our website with your order number and a description of the issue.We will assess the problem and provide you with the steps to send the device to us for inspection and repair.
